Privacy Policy

1. Data Collected

We collect information you provide directly to us when you create an account, make a purchase, or communicate with us. This includes:

• Account Info: Name, email address, phone number, and password.
• Business Info: GST number (for B2B customers).
• Usage Data: Purchase history, download activity, and device information.
• Tracking: Cookies and similar technologies to monitor store performance.

2. How Data is Used

Your data is essential for delivering our digital services. We use it to:

• Process your orders and verify payments via Razorpay.
• Deliver digital downloads and provide lifetime access to purchased assets.
• Provide customer support and respond to your inquiries.
• Send transaction emails and optional marketing updates (if you opt-in).
• Analyze traffic and usage patterns via Google Analytics.

3. Third-Party Services

We rely on trusted third-party providers to operate Prontly Store. Your data may be processed by:

• Firebase (Google): For authentication and database hosting.
• Razorpay: For secure payment processing.
• Cloudflare: For content delivery, security, and storage.
• Google Analytics: For anonymous usage tracking.

4. Data Retention

We retain account data as long as your account is active. Order records are kept for at least 7 years to comply with Indian GST and financial regulations. Analytics data is automatically deleted after 26 months of inactivity.

5. Your Rights

Under the Indian Information Technology Act (2000) and equivalent global standards, you have the right to:

• Access and export your personal data in JSON format.
• Correct any inaccurate information in your profile.
• Request deletion of your data (this will result in account closure).
• Withdraw consent for marketing communications at any time.

6. Contact Us

For any privacy-related concerns, please reach out to us at privacy@prontly.in.